We solve business problems first. Then we make sure technology isn’t a problem. Not the other way around.

We believe solutions should be judged on the business value they deliver. Value is maximized by providing exactly the right solution for each customer. With Pointserve, specific product modules can be rapidly integrated with existing systems to provide any level of service management capability, from optimally scheduling cable installation work orders for a regional broadband operator; through providing an end-to-end service planning and execution system for a global capital equipment supplier.

Our proven “Design-to-Deployment” methodology is an extremely rational approach to providing service solutions that do exactly what they are supposed to do. By blending product modules, integration tools and consulting services into a smoothly transparent system, Pointserve provides what is needed to rapidly design, build and optimize each customer’s service supply chain end-to-end.

Pointserve’s ERO solutions leverage a distributed, Services-Oriented Architecture and offer the following key attributes:

	Optimized Collaboration ERO provides visibility across, and collaboration between, the many different parties that are involved in today’s complex, distributed service delivery “networks.”
	Flexible Processes ERO supports multiple different organizational structures, workflows and preferences, rapidly delivering measurable value to real-world, distributed and branch based service operations.
	Extensible Solutions ERO supports a wide range of service business processes and vertical markets. Modules are configurable via web service messaging, and are extensible to support new industries and customers.
	Web Services ERO Optimization Web Services can “power” both legacy system applications as well as Pointserve Application Modules.
	Multiple Delivery Models ERO supports both hosted “On-Demand” and on-site delivery; providing contract flexibility and minimizing a client’s time-to value.